Terms and conditions

General terms and conditions
of Rosenrot GmbH.

§ 1 Scope of application

For business relations with the customer, the following General Terms and Conditions apply to orders placed via the Internet store as amended at the time of the order.

§ 2 Conclusion of contract

In the event of the conclusion of a contract, the contract is deemed to have been concluded with:

Rosenrot Naturkosmetik GmbH
Roentgenstrasse 1
23701 Eutin

Managing directors: Dr. Dirk Steinwärder, Frederik Vogel
Advisory board: Karin Ziesmer

Registry court: Luebeck: HRB 19657 HL
Seat of the company: Eutin

§ 3 Order process

The presentation of our products on our website merely contains an invitation to the customer to submit a contract offer. By sending an order, the customer makes an offer within the sense of § 145 BGB. The customer receives a confirmation of receipt of the order by e-mail. The order is placed in the following steps:

Selection of the desired goods.

Confirmation by clicking the buttons "Add to shopping cart“.

Checking the information in the shopping cart.

Pressing the button "Checkout“

Checking again or correction of the respective entered data.

Binding sending of the order by clicking the button "Order with obligation to pay".

We save the contract text and will send you the order data and our terms and conditions by e-mail. You can also view the GTC at any time at https://www.rosenrot.de/agb. If you are a registered customer, you can view your past orders in the customer area under My Account --> Orders.

A contract with us is concluded when we accept the customer's offer within 5 days in writing or in text form or send the ordered goods. In the case of the agreed payment method prepayment, we declare already now and here the acceptance of the contract offer of the customer at the time when the customer makes prepayment, if the payment is made within 10 days after sending the order.

§ 4 Right of withdrawal
The current law on the exercise of the right of withdrawal applies. More details can be found in our store under revocation policy.

§ 5 Delivery, shipping costs, transfer of risk
Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery takes place within 5 working days at the latest. In the case of payment in advance, the delivery period begins on the day after receipt of payment on our account and for all other payment methods on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

The stated prices include the statutory sales tax and other price components. Shipping costs, if any, shall be added. Delivery shall be made at the shipping costs shown in each individual case. If the customer is a consumer, we bear the shipping risk in any case, regardless of the shipping method. An order is considered delivered and thus the contract fulfilled when the logistics partner has confirmed the delivery as "successfully delivered" by means of shipment tracking or a follow-up request made by us. Depending on the customer's agreement with the logistics partner, this may also involve delivery to a desired location or neighbor.

§ 6 Retention of title
The delivered goods remain our property until full and final payment of the purchase price.

§ 7 Payments
Only the payment methods displayed to the customer during the order process will be accepted.

§ 8 Warranty
The warranty is governed by the statutory provisions.

§ 9 Information for Consumers in Distance Selling Contracts and Customer Information in Contracts in Electronic Commerce.

1. we are not subject to any special codes of conduct not mentioned above.
2. you can identify any input errors when placing your order in the final confirmation before sending your contract declaration and correct them at any time using the delete and change function before sending the order.
3. the essential characteristics of the goods offered by us as well as the period of validity of limited offers, please refer to the individual product descriptions within the framework of our Internet offer.
4. the language available for the conclusion of the contract is German.
5. complaints and warranty claims can be made at the address given in the imprint.
6. information on payment, delivery or fulfillment please refer to the offer.

§ 10 Miscellaneous
The contractual relationship between us and the customer as well as the respective terms and conditions shall be governed by the laws of the Federal Republic of Germany. If the customer is a consumer, the statutory provisions and rights applicable for the protection of the consumer under the law of the state in which the consumer has his habitual residence, which may not be deviated from by agreement, shall remain unaffected by this agreement. The application of UN sales law is excluded.

§ 11 Consumer arbitration board
The company Rosenrot is willing to participate in dispute resolution procedures at a consumer arbitration board.
Responsible arbitration board:

General Consumer Arbitration Board of the Zentrum für Schlichtung e. V. (Center for Arbitration).
Strassburger Str. 8
77694 Kehl
Telephone: +49 7851 79579 40
Fax: +49 7851 79579 41
Internet: www.verbraucher-schlichter.de
E-mail: mail@verbraucher-schlichter.de

§ 12 Online sale of our products by resellers/entrepreneurs.
All Rosenrot products may only be sold in retail stores and, after consultation with the express consent of Rosenrot, also at markets. An online sale of our products is only allowed with express permission.

§ 13 Privacy Policy
The current version of our privacy policy applies

§ 14 Severability clause
If individual provisions of this contract should not be legally effective in whole or in part or should lose their legal effectiveness at a later date, the validity of the remainder of the contract shall not be affected.